Elements and Performance Criteria
- Develop customer proposal
- Review documentation to confirm all required information is available
- Establish customer requirements and determine products, processes and service for customer
- Identify alternatives and determine material and production costs
- Calculate costs for proposed service
- Assess timing, costs and service against customer requirements
- Develop proposal and document for customer
- Present proposal to customer
- Contact customer and present proposal in person, or by using digital technology or by other arranged means
- Provide customer with detailed information regarding products, processes and alternative solutions, which could satisfy customer requirements
- Discuss features and benefits of proposal with the customer
- Seek customer acceptance
- Confirm service to be provided
- Confirm customer address and contact details
- Establish agreement with the customer and obtain signature
- Confirm time, product and service to be provided and arrange delivery
- Provide duplicate of proposal and agreement to customer for future reference
- Obtain deposit, where applicable, or arrange other payment from customer
- Provide customer receipt and record form of payment